What this contact is for
- Corrections. If a figure doesn’t match, send the link to the page and the right number. It’s the mail that gets read first.
- Your own withdrawal experience. If you timed something different from what we published, tell us, with the date and the method. Player names are never published.
- Press and editorial collaboration. No sponsored content and no paid links; data and methodology, yes.
What it is not for
We are not a casino and not an intermediary: we can’t look up your balance, unlock an account, speed up a withdrawal or reverse a deposit. If you have a dispute with an offshore operator, the path is its own complaints channel first and then the authority that issued its licence — the Curaçao Gaming Control Board or the Malta Gaming Authority, depending on the site. There is no Australian regulator that can order an offshore casino to pay you, and anyone who tells you otherwise is selling something.
Offers to buy links, publish paid reviews or take the domain off our hands don’t get an answer.
If the problem is the gambling and not the casino
If you’re writing because gambling has got away from you, there’s free and confidential help: Gambling Help Online on 1800 858 858, any hour of any day, and BetStop, the National Self-Exclusion Register. It’s set out step by step in responsible gambling.
How to write
Send a message to editor at this domain, with the page in the subject line. Messages are kept only as long as answering them takes, as explained in the privacy policy.